Benefits Coordinator Job Description
A Benefits Coordinator oversees an organization’s benefits schemes and ensures that they run smoothly and efficiently.
The role involves close collaboration with the entire workforce and liaison with scheme providers and demands attention to detail, time management skills, as well as the ability to handle confidential information with integrity.
The job can be a stepping stone to a supervisory or management position within the benefits function.
Similar Job Titles:
A Benefits Coordinator advises employees, administers an organization’s benefits programs, maintains records, ensures coordination with the payroll function, and responds to employee queries.
A Benefits Coordinator’s tasks include:
- Advising employees on the organization’s benefit programs
- Handling benefits claims, enrollments, and cancellations
- Liaising with providers
- Maintaining employee benefits records
- Coordinating benefits contributions with payroll
- Resolving employee queries
- Maintaining records for providers, legislative authorities, and auditors
A Benefits Coordinator is the main point of contact for employees to get information on the organization’s benefits programs.
Individual benefits schemes can be complex, and a Benefits Coordinator knows each scheme in enough detail to answer the majority of questions and offer sound advice. A trust relationship should exist between each employee and a Benefits Coordinator due to the private nature of the information.
All claims, enrollments, and cancellations from employees are dealt with by a Benefits Coordinator, who works with the employee to fill out the necessary paperwork, passes the documents on to the provider, and follows up to ensure resolution.
The speed at which claims, enrollments, and cancellations are handled is important to the employee, so a Benefits Coordinator develops efficient routines and processes to ensure matters are resolved quickly.
Benefits providers view a Benefits Coordinator as an important contact for day-to-day administrative matters.
Similarly, a Benefits Coordinator develops contacts within each provider’s organization to help speed up claims processing, enrollments, or reporting and thus improve the efficiency of the whole benefits administration process.
Benefits administration is highly complex, as each employee may be eligible for different packages. A Benefits Coordinator ensures that employee benefits records are kept correct, complete, and up to date.
The records reflect scheme membership, enrollment date, and claims history by employee and should also track scheme uptake as a percentage of the total eligible workforce. The records should also be managed in such a way that they are instantly accessible.
The amount of data is potentially huge, and a Benefits Coordinator is responsible for it being correct, complete, and readily accessible.
A Benefits Coordinator collates all benefits scheme information and hands the data onto payroll in the correct format.
Payroll ensures that both employee and organization contributions to each scheme are processed and deducted correctly. A Benefits Coordinator guarantees that the data handed over to payroll is complete and correct.
Employees frequently need help with or information about benefits schemes, and a Benefits Coordinator is the first point of contact for assistance.
A Benefits Coordinator should be friendly, helpful, and knowledgeable enough to answer most questions immediately. Employee queries may be disruptive, but experienced Benefits Coordinators prioritize dealing with them to ensure employees are happy with their scheme membership.
All the organization’s benefits-related records should be kept readily available to external agencies in the required formats.
The maintenance of the records should go hand in hand with internal record-keeping, but a Benefits Coordinator must be aware of any special requirements by authorities, providers, or auditors.
Roles a Benefits Coordinator Typically Collaborates With
A Benefits Coordinator works in close collaboration with the following roles:
|Compensation and Benefits Manager||Payroll Manager||HR Coordinator|
|HR Manager||Human Resources Executive||Senior HR Specialist|
|Benefits Analyst||Benefits Administrator||Benefits Manager|
A Benefits Coordinator’s earnings fall on average between $37,000 and $56,000 a year in the U.S., with the average (median) lying at $45,564.
Location exercises the following influence on a Benefits Coordinator’s earnings:
|San Francisco, CA||$56,956|
|New York, NY||$54,814|
Experience will affect a Benefits Coordinator’s salary as follows:
|Experience Level||Average Salary|
|< 1 year||$43,339|
We at [Company] are proud to offer our employees a wide range of benefits. To help us manage the various packages and maintain employee satisfaction, we are looking for a qualified and conscientious Benefits Coordinator.
As an expert on benefits schemes, you will work with our employees to ensure their benefits deliver value and service.
You will join an experienced team of professionals who are all focused on maintaining a happy, caring, and efficient workplace.
Your role as a Benefits Coordinator will involve:
- Working with employees to manage their scheme memberships
- Coordinating the benefits function with payroll
- Managing benefits records for internal and external purposes
- Liaising with providers to resolve issues
- Handling employee queries
We are looking for:
- Bachelor’s degree in HR, Payroll, or Accounting
- At least two years’ experience in a benefits admin environment
- Expert knowledge of common HRIS
- Excellent written and oral communication skills
- Consistent speed, efficiency, and accuracy of work
- Proven ability to work under pressure and to deadlines
- Helpful and collaborative mindset
- Solid understanding of supplier relationship management
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