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Benefits Representative Job Description
  • Publish: April 2, 2021
  • Author: StrongerTeams Editorial
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Benefits Representative Job Description

A Benefits Representative manages the day-to-day running of employee benefits schemes.

HR and Compensation and Benefits management work together with a Benefits Representative to create and administer the organization’s benefits schemes. A Benefits Representative also surveys employees to ensure there are no benefits-related issues.

The role is essentially an administrative resource but can be a precursor to management responsibilities or a Benefits Analyst position.

Similar Job Titles:

Human Resources Associate, Benefits Counselor, Benefits Enrollment Specialist, Benefits Coordinator, Benefits Consultant, Payroll and Benefits Specialist, Benefits Specialist, Benefits Assistant, Benefits Administrator

What Does a Benefits Representative Typically Do?

A Benefits Representative assesses job classifications and levels in the organization, creates a benefits package for each position in the company, and runs the benefits programs.

A Benefits Representative’s tasks include:

  1. Creating hierarchy-based benefits packages across the organization
  2. Maintaining employee benefits records
  3. Liaising with payroll specialists to coordinate benefits contributions
  4. Handling benefits claims, enrollments, and cancellations
  5. Working with suppliers to ensure the best deals
  6. Advising employees on schemes, coverage, and contributions
  7. Answering employee queries
  8. Suggesting improvements to management

Creating Hierarchy-Based Benefits Packages Across the Organization

HR Management collaborates with a Benefits Representative to understand the structure of the organization and create individual benefits packages for each level. The options in healthcare provision, pension schemes, and other benefits must reflect the hierarchy of the organization and be fair to all parties. 

The Benefits Representative must assign the correct benefits package to each employee and ensure that the relevant information is captured on the HRIS and communicated to the benefits providers.

Maintaining Employee Benefits Records

A Benefits Representative maintains and updates all employee benefits records regularly. They make sure that the records reflect scheme membership, enrollment date, claims history, and scheme uptake among the employees. 

The role involves the management of a potentially huge number of records relating to multiple schemes, suppliers, departments, and employees. The role necessitates diligence, and the Benefits Administrator is held accountable for all the records being in place, complete, and accurate.

Liaising With Payroll Specialists To Coordinate Benefits Contributions

The payroll team works closely with a Benefits Representative to guarantee that employees’ contributions are calculated correctly for each payroll run. A Benefits Representative communicates any changes to employees’ data immediately and confirms that the changes have been captured by payroll.

Handling Benefits Claims, Enrollments, and Cancellations

Employees need benefits claims to be processed quickly and efficiently. A Benefits Representative handles all claims against the benefits schemes, such as reimbursement for healthcare expenses, pension play payouts, or stock option trades. They also assist new employees with the enrollment process and ensure that employees who are leaving the organization are removed from the benefits schemes.

Working With Suppliers To Ensure the Best Deals

Providers of benefits schemes work closely with a Benefits Representative to make sure that the schemes are appropriate, sufficient, and offer the best value for the organization. A Benefits Representative also searches the marketplace regularly for new providers or products that could be advantageous to the organization.

Advising Employees on Schemes, Coverage, and Contributions

Employees frequently need advice on which benefits options to choose. A Benefits Representative should be an expert on each benefits scheme offered by the organization and must be able to advise employees on what is best for them. The advice should be impartial and objective, but a Benefits Representative walks the line between representing the organization’s and employees’ interests.

Answering Employee Queries

A Benefits Representative should be able to answer all the common questions employees have, meaning that the Benefits Representative must possess in-depth knowledge of all the schemes the organization offers. The Benefits Representative should attend regular training courses to ensure that the knowledge remains complete and up-to-date.

Suggesting Improvements to Management

Successful organizations look to upgrade and enhance their benefits schemes continuously to ensure employee satisfaction and remain positioned as the employer of choice. A Benefits Representative is poised to spot opportunities to improve the organization’s benefits offering and should suggest any improvements to management.

Roles a Benefits Representative Typically Collaborates With

A Benefits Representative works with the following positions:

Collaborative Roles
HR ManagerCompensation and Benefits ManagerBenefits Manager
HR CoordinatorSenior HR SpecialistBenefits Counselor
Benefits AnalystDirector of Compensation and BenefitsBenefits Enroller

Benefits Representative Salary

A Benefits Representative can expect to earn between $47,000 and $64,000 a year on average in the U.S. The median is around $53,750.  

What Is the Benefits Representative Pay Difference by Location?

A Benefits Representative’s average salary will differ by location as follows:

CityAverage Salary
San Francisco, CA$67,190
Seattle, WA$58,780
Denver, CO$54,360
Austin, TX$52,870
Washington, DC$59,840
Milwaukee, WI$53,200
Boston, MA$60,570
New York, NY$64,670

What Is the Benefits Representative Pay Difference by Experience Level?

Depending on experience, the salary will vary as follows:

Experience LevelAverage Salary
<1 year$52,266
1–4 years$53,750
5–9 years$53,750
10–19 years$53,750
20+ years$53,750

Benefits Representative Job Description Template

[Company Name] has a well-deserved reputation for employee satisfaction. We are committed to offering our employees a comprehensive range of benefits and are seeking a Benefits Representative to help update and fine-tune our benefits packages.

You must be an experienced administrator and have experience in working with benefits providers in the past. You will work together with management and our employees to guarantee the faultless delivery of our benefits programs.

Benefits Representative Responsibilities

As a Benefits Representative, you will be responsible for:

  • Developing and implementing a tier-based benefits package framework
  • Running our benefits schemes
  • Helping employees with queries, claims, and enrollments
  • Liaising with providers to ensure maximum value for our company
  • Keeping benefits records up to date and complete

Required Skill Set

  • Bachelor’s degree in HR, payroll, or accounting
  • At least two years’ experience working with benefits schemes
  • Expert knowledge of common HRIS (SAP, Oracle)
  • Ability to work within deadlines
  • Excellent written and oral communication skills
  • Speed, efficiency, and accuracy
  • Ability to work under pressure
  • Helpful and collaborative mindset
  • Understanding of supplier relationship management

Hiring Resources for Ambitious Companies

  1. Manage all your employee benefits information efficiently in a centralized platform with employee record software
  2. Track all employee activity with the best HR software solutions top companies are using
  3. Never get left in the dark with the best HR analytics software. Use raw data to identify gaps and areas for improvement
  4. Want to know exactly what your people are achieving? Keep an eye on them and boost their performance with our choice of the top employee monitoring software solutions
  5. Is your payroll process complicated by all the bonuses, incentives, and commissions? Make payroll calculations easy with commission-based payroll software
  6. Know how each team member is performing and what your team needs help with the best employee review software
  7. First time growing your organization? Automate daily administrative tasks with the best HR software solutions for small businesses on the market
  8. Get new hires up to speed and productive faster with the best onboarding software
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